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Companies that operate retail chains or have logistical components in their business models, require contemporary methods of communication and control. Aside from the traditional voice services, fleet management solutions can facilitate activities. Furthermore, marketing solutions such as the profiled SMS and URL Surveys can assist in identifying and targeting potential customers.

Omni-Channel Communication Platform

Scale your customer communications over the world's most popular channels including SMS, email, voice, WhatsApp business, messenger, and many more.

Zain Business helps its clients and partners overcome the complexity of consumer communications, and the ability to grow their business, and enhance
the customer experience – all over a single, one comprehensive platform powered by Infobip.​ 

Zain Business Omni-Channel Communication platform advantages:

1- Personalized omnichannel customer connections

Achieve deeper customer engagement across the widest selection of local and global channels, including SMS, WhatsApp, video, voice, email, and the other popular chat apps.

2- ​Full-stack customer engagement

Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform. 

3- No compromise delivery

By controlling the entire technology stack, Infobip delivers superior performance. We help you dynamically optimize your message journey to offer faster, more secure, and more reliable connections to your customers. All with complete transparency.​

 Zain Business Omni-Channel Communication platform features:


Zain Track

Zain Track is a fleet management service that allows you to track and monitor your vehicles including cars, trucks, vans, motorcycles, and buses. The service helps protect your vehicles from theft and uses data to maximize the efficiency of fleet routes.

Using Zain Track service will allow the fleet admin to:

  1. Manage the fleet and create rules and regulations to abide to.
  2. Locate vehicle on a map, with street address and closest landmark.
  3. Minimize the risks associated with vehicle investment.
  4. ​Detect and monitor driver behavior.
  5. Ensure compliance with business rules.

Zain Track comes with two plans to fulfil the customers' requirements based on their needs:

  • Zain Track Rental Lite
  • Zain Track Rental Professional​

Voice Packages

Zain Enterprise Packages

Catering to upper management, those packages are loaded with high amounts of free minutes towards other local operators, mobile internet data, international and   incoming roaming minutes along   with roaming data, in addition to big discounts on handsets.​

Unified Communications

Zain Jordan, in partnership with Cisco, offers you integrated enterprise communication services including voice calls (phone extension and Jaber client), audio-web and video conferencing, instant messaging and many more.  The setup includes the full offering of CISCO hardware phone system and connectivity through the reliable internet network provided by Zain.

PRI Line

A PRI (Primary Rate Interface) line is an end-to-end digital circuit that enables traditional phone lines to carry voice, data and video traffic, among others. Zain PRI service connects Corporate PBX with Zain's Voice Gateway, allowing businesses to carry multiple voice channels between the customer and all destinations through the Zain network.

Features include:

1- Reduced costs

Save money on the cost of individual dedicated circuits.

2-Enhanced clarity

Reduce noise with clear digital transmission for voice and data communications.

3-Increased accuracy

Reduce data-transmission errors with an end-to-end digital circuit.​​​​


Reliable communication is critical, especially for field workers working in a team. Push-to-Talk (PTT) allows you to talk to groups or individuals with the push of a button by getting in touch faster, getting more done, and operating more efficiently. 

This service is the communications tool you need to help you meet these critical needs, Zain offers companies a convenient way to have conversations or talk on half- duplex communication lines including two-way radio, using a momentary button to switch from voice reception mode to transmit mode.​



Connectivity Packages


Fiber-to-the-Business is an end-to-end optical fiber infrastructure installed from Zain's network all the way to you.  This service provides very high bandwidth for a more reliable and consistent internet speed.

Features include:

·      Speed. 

·      Cloud Access.

·      Reliability.

·      Signal Strength.

·      Bandwidth.

·      Symmetric Speed.

·      Latency.

·      Security.

Broadband 4G/LTE

Customers can enjoy high-speed internet with the most advanced broadband Internet technologies on Zain's 4G/LTE and 3G/HSPA+ networks, with various options for packages including devices (MiFi and routers). Features include:

·       Higher data speeds for IP access.

·       Lower latency.

·       More bands.

·       Wider bandwidths.​

Leased Line

Today's businesses require information and communication on demand and in real time which requires that the telecom's infrastructure be flexible and robust. Zain Jordan owns a state-of-the-art core network based on MPLS technology to provide converged services for data transmission and primary services. Zain's core network, based on optical fiber, extends across 95% of Jordan, backhauling the data traffic and servicing clients with the latest communication technologies​​​.


Marketing Packages

Location-Based SMS Advertising Service

To reduce costs and increase relevance, you can target your innovative SMS advertisements based on location and other demographic variables. This service allows you to target customers using our live broadcasting feature, once or several times, in order to achieve your marketing goals. Location-based SMS provides you with the option of targeting your customers based on demographics and many other profiles rounded up by Zain over the years.​

Smart-Ad Advertising Platform

A Mobile Advertising platform which enables customers to   send targeted SMS campaigns based on the   profile   they   select.  Smart-Ad is aimed towards customers who want to purchase targeted advertising where the customer will be selecting the profile of targeted users to receive the campaign materials [work location, home location, age, gender and   nationality. SmartAd aids you in controlling your campaign's budget as well as identifying your strength points from the initial phase. After uploading your communication material, e.g: flyers, this platform allows you to check your targeted customers' responses through CPM (click per management) and CPC (cost per click) to ensure your ROI (return of investment).

Iisal Digital Receipts

IISAL is a tool   used for receipts hosting and management, expenditure monitoring, personal finance and authentic receipts for warranty, returns and tax purposes. It is also used as a digital advertising medium with ads showing on the top & bottom of the digital receipt.​

Survey Tools

In order to gather customer sentiments, we have created a simple and efficient tool that targets recipients according to   their   location, gender, age, etc.  This way, research and market analysis can be conducted seamlessly. All you would need to do to make use of this service is to send us your target customers and the questions you would like to share with them. From there, we handle, collect and translate the information into valuable data. The survey would be shared by sending a link to their device that can be answered any time within the running duration of the campaign. Also, should the customer leave a few questions for later, they can go back and answer just those without having to repeat the entire survey. A reward would be granted upon completion such as internet bundles, SMS or any other of Zain Business' services.​

Naba 360

Naba 360 is a tool that allows you to know what social media is saying about your company. The service will retrieve all tweets and news articles related to your organization, its products and services   around the   clock.  Further   analyses of this content will be conducted to indicate your company's position in the community/market. When a new trend (hashtag) suddenly surfaces, it will analyze it, follow it and decides whether to ride the wave or let it subside.​

Cloud Packages

​The Bunker

If you are looking for the most secure and technically advanced data center, look no further than The Bunker. Zain Jordan has developed a state-of-the-art facility with a highly modernized communications network and solid UT infrastructure. The Bunker, situated at the King Hussein Business Park in Amman, is a certified data center that gives local, regional and international organizations the opportunity to host their IT infrastructure, DR offices and enhance their ICT business processes.

The Bunker has 24/7 onsite security personnel and advanced surveillance cameras security system (CCTV). In addition to that, entry and exit onto site is monitored and only allowed to pre-assigned, authorized individuals whom will be granted ID badges that contain biometric information for the purpose of identity verification.

Built with the same specifications as a military-grade underground facility, The Bunker is constructed to the highest standards of security and redundancy requirements. It has dedicated rooms protected by high-security doors and reinforced walls. Its area measures at approximately 4,000m2, located 12m below ground level. Its special features include resistance to electromagnetic pulse (EMP), earthquakes, fires, as well as other natural and man-made hazards. The Bunker's intricate design includes raised floors housing most cable connections underground. This unique facility qualifies as a TIER 3 Disaster-Recovery Center. The Bunker offers colocation services for various sectors such as banking, insurance, airline industries and many other companies where security of data is a priority. ​

Zain POS

A cash management system that functions on the latest cloud technology to help shop owners sell items through a cash register.  Zain offers a multitenant software that can work on any smart device.

The system provides you with full details about your business and you can monitor your sales and profit calculation in addition to information about the top selling items and the least requested ones so that you can modify your purchase orders to suit your customers' needs. It also offers inventory and stock management and is bilingual. Last but not least, the system allows you monitor all branches from one place, and it is easy to use and does not require much time to practice.

·      We offer Zain POS and POS Rocket.​​

Zain Accounting

A cloud-based    Accounting   System     which helps users manage their business financial transactions in a   simple, smart   and user-friendly manner. Users can access the system remotely through the internet via Zain cloud.  It also provides users with all needed financial reports and analytics and allows employees in other departments, remote or branch offices, to access the same data and the same version of the system.​

Office 365

Microsoft Office 365 is an integrated experience of apps and services, designed to help you grow your business. Get apps like Word, Excel, PowerPoint, and more, updated monthly with the latest features and security updates. Using both Office 365 and Microsoft Teams, as well as a cloud-powered business email, users can reach their customers and coworkers wherever they are.

Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files), and application integration. The service integrates with the company's Office 365 subscription office productivity suite and features extensions that can integrate with non- Microsoft products.


·      For Small Business:  

Office 365 Business Office 365 Business Premium Office 365 Business Essentials
Office apps are includedOffice apps are includedOffice apps web version only are included
Service includes OneDriveService includes OneDrive, Exchange, sharepoint, TeamsService includes OneDrive, Exchange, sharepoint, Teams
Microsoft Teams is not includedMicrosoft Teams includedMicrosoft Teams included
Business email is not included.Business email is included.Business email is included.


·      For Enterprise Business:

E1 E3 E5
Office applications are included (web version only) Office applications are included Office applications are included
Email hosting with 50 GBEmail hosting with 100 GBEmail hosting with 100 GB
Web versions of Outlook, Word, Excel, and PowerPointDesktop versions of Office applications: Outlook, Word, Excel, PowerPoint, plus Access and Publisher for PC onlyDesktop versions of Office applications: Outlook, Word, Excel, PowerPoint, plus Access and Publisher for PC only
File storage and sharing with 1 TB OneDrive storage Unlimited personal cloud storageUnlimited personal cloud storage
includes Microsoft Teams and Microsoft plannerincludes Microsoft Teams and Microsoft plannerincludes Microsoft Teams and Microsoft planner
includes MyAnalytics & yammerincludes MyAnalytics & yammerincludes MyAnalytics & yammer
Search and discovery with DelveeDiscovery with in-place search, hold, and exportAdvanced eDiscovery with in-place search, hold, export, and analytics
 security and compliance tools, such as legal hold, data loss preventionadvanced security, analytics, and voice capabilities.​

Cloud Computing (VPS)

The Virtual Private Server gives you similar benefits as owning a dedicated server but without the capital expenses of actually owning one.  Zain Jordan can cloud host your disk space and memory on its shared, yet isolated, servers while presenting you with your very own virtual environment.​

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