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Banks and financial institutions constantly require secure, critical and specific services for their connectivity and tech solutions. Zain acknowledges that and provides top of the line MPLS connectivity, and state-of-the-art security tools alongside various services that facilitate day-to-day operations such as fleet and ATM management tools and many more.

Omni-Channel Communication Platform

Scale your customer communications over the world's most popular channels including SMS, email, voice, WhatsApp business, messenger, and many more.

Zain Business helps its clients and partners overcome the complexity of consumer communications, and the ability to grow their business, and enhance
the customer experience – all over a single, one comprehensive platform powered by Infobip.​ 

Zain Business Omni-Channel Communication platform advantages:

1- Personalized omnichannel customer connections

Achieve deeper customer engagement across the widest selection of local and global channels, including SMS, WhatsApp, video, voice, email, and the other popular chat apps.

2- ​Full-stack customer engagement

Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform. 

3- No compromise delivery

By controlling the entire technology stack, Infobip delivers superior performance. We help you dynamically optimize your message journey to offer faster, more secure, and more reliable connections to your customers. All with complete transparency.​

 Zain Business Omni-Channel Communication platform features:


ATM Security

A special service for ATM security that provides the following:

1. Tracking of the ATM in case of movement.

2. In case of any unexpected events (such as opening the safe door) this system provides bank management with alerts (SMS, app notification and   e-mail   notification).

3. Safeguarding the temperature of the ATM in real-time.​

With the above capabilities, alerts or alarms, are automatically secured to those responsible by email or SMS, depending on the situation:

1.     Alarm in the event of power failure.

2.     Alarm in case of GPS loss.

3.     Alarm in the event of a sudden change in temperature of the ATM interior 

4.     Alarm in case of ATM movement

5.     ATM door opener warning

Voice Packages

Zain Enterprise Packages

Catering to upper management, those packages are loaded with high amounts of free minutes towards other local operators, mobile internet data, international and   incoming roaming minutes along   with roaming data, in addition to big discounts on handsets.​

Unified Communications

With the utilization of the latest technologies for enterprise communication, Zain Jordan provides a comprehensive Unified communication service, which includes voice calls (phone extension and soft phones), audio-web and video conferencing, instant messaging and many more.

To ensure highest level of service offered, Zain Jordan has selected only enterprise level partners for the Unified communications' devices and systems., such as our partner CISCO.​

PRI Line​

A PRI (Primary Rate Interface) line is an end-to-end digital circuit that enables traditional phone lines to carry voice, data and video traffic, among others. Zain PRI service connects Corporate PBX with Zain's Voice Gateway, allowing businesses to carry multiple voice channels between the customer and all destinations through the Zain network.

Features include:

1- Reduced costs

Save money on the cost of individual dedicated circuits.

2-Enhanced clarity

Reduce noise with clear digital transmission for voice and data communications.

3-Increased accuracy

Reduce data-transmission errors with an end-to-end digital circuit.​​​​​​

Connectivty Packages


Fiber-to-the-Business is an end-to-end optical fiber infrastructure installed from Zain's network all the way to you.  This service provides very high bandwidth for a more reliable and consistent internet speed.

Features include:

·      Speed. 

·      Cloud Access.

·      Reliability.

·      Signal Strength.

·      Bandwidth.

·      Symmetric Speed.

·      Latency.

·      Security.

Broadband 4G/LTE

Customers can enjoy high-speed internet with the most advanced broadband Internet technologies on Zain's 4G/LTE and 3G/HSPA+ networks, with various options for packages including devices (MiFi and routers). Features include:

·       Higher data speeds for IP access.

·       Lower latency.

·       More bands.

·       Wider bandwidths.​

Leased Line

Today's businesses require information and communication on demand and in real time which requires that the telecom's infrastructure be flexible and robust. Zain Jordan owns a state-of-the-art core network based on MPLS technology to provide converged services for data transmission and primary services. Zain's core network, based on optical fiber, extends across 95% of Jordan, backhauling the data traffic and servicing clients with the latest communication technologies​​.​

Security Packages

Managed Firewall Service

Firewall as a Service (FWaaS) is a technology that offers firewall and other network security as a cloud service, the migration to cloud-based platforms and the rise of mobile devices have led to a lack of a clear perimeter in networks, where users and applications can be safeguarded against cyber threats. This service is managed and operated by a professional security team from Zain SOC (Security Operation Center) located at The Bunker.

Service Benefits:

1.     Better Disaster Recovery.

2.     Comprehensive Protection Services.

3.     Reduced Costs and Improved TCO

4.     Simplified Management

Security packages include:

Firewall ServicesYesYesYes
Policy ChangesYesYesYes
stateful packet InspectionYesYesYes
Port Address TranslationYesYesYes
Application ControlNoYesYes
Web FilteringNoYesYes
Read access or co-administrationNoNoYes
Dedicated VDOMNoNoYes​


The DDoS Protection Service aims to detect & mitigate threats such as DDoS, Botnets, Slowloris, Sockstress, Application Attacks, SYN Floods, Malformed SSL Attacks. It stops application-layer DDoS attacks and disrupts botnet communications at the enterprise or data center edge. It can also stop volumetric DDoS attacks.

Service Benefits:

1. Detect and block emerging application-layer DDoS attacks.

2. Deploy a turnkey solution to stop threats immediately.

3. Prevent illegitimate botnet communications by leveraging real-time security intelligence.

4. Mitigate volumetric attacks.

DDOS security packages include:

FeatureGold PackagePlatinum Package
Blacklisting (Clients, Countries, IPs)YesYes
Layer 7 Application DDoS ProtectionNoYes
Atlas Botnet PreventionNoYes
Volumetric Attacks PreventionYesYes
Monthly ReportingYesYes
SSL traffic protectionNoYes
Traffic Analysis ReportNoYes
Phone SupportYesYes

Penetration Testing

A Penetration & Security Test aims to proactively evaluate the system's security and discover possible weaknesses & newly discovered threats if any before an attacker exploits it. A security breach on a system may result in financial loses and negatively impact the organizations reputation and customer's trust, it also could result to legislation penalties.

Service Benefits:

1.     Identifying possible vulnerabilities in advance.

2.     Assess the possible business impact if an attack was successful.

3.     Test the available security controls.

4.     Avoid costs of network downtimes due to security breaches.

5.     Preserve your organization's reputation and image.

6.    Validate end user's adherence to information security policies.


Vulnerability Assessment 

Service Benefits:

1.     Identify the real, exploitable vulnerabilities.

2.     Satisfy regulatory compliance requirements.

3.     Supplement your team with dedicated vulnerability management experts.

4.     Stay protected and take action against vulnerabilities.

5.     Access information security experts 24x7.

6.     Create a total network security and compliance solution by combining with other Managed Security Services.

Service Features:

1.     Highly accurate internal and external vulnerability scanning.

2.     Supports physical, cloud and virtual infrastructure.

3.     Dedicated vulnerability management team provides expert guidance and support.

4.     Policy and compliance scanning to satisfy PCI, HIPAA, and NERC CIP requirements.

5.    24x7x365 expert support by certified security analysts.​

Sandbox & Anti-Malware

Value-added service available to Zain Customers to automatically execute, analyze, and characterize files that are suspicious but unconfirmed as malware in order to protect against zero-day attacks before.

Service Benefits:

1.     Advanced Protection, blocking customized and unknown malware that evades real-time protection by other systems

2.     Use of Artificial Intelligence (AI) to protect against un-known attacks

3.     executes the suspicious content using a multi-stage data analysis process with machine learning, behavioral analysis, and other techniques to characterize and confirm previously undiscovered malicious content

Managed SIEM Services

The SIEM (Security Information and Event Management) Service uses a combination of highly advanced automated security analysis and human enrichment, to convert the huge volumes of data, enabling in-depth understanding of the nature and severity of the attack on an organization and practical, actionable recommendations as to how best to address the incident.

1. Improve productivity/effectiveness of the solution by proactively maintaining and monitoring infrastructure.

2. 24/7 intelligent analysis by dedicated Security Experts


Mobile App Security​

The Web Application Security Assessment Service provides audits and tests to your web applications while providing actionable recommendations to protect your environment.

We deliver all web application security findings to you to implement risk management procedures or information security experts can assist in performing the implementations.

Service Benefits:

1.     Assess your web applications for known vulnerabilities.

2.     Identify business logical flaws before attackers do.

3.     Validate the effectiveness of your perimeter controls.

4.     Evaluate the security controls in place for your web applications.

5.     Test to determine specific areas of weakness and their risk to your organization.

6.     Get expert guidance and recommendations on what you should specifically do to improve security.

Managed Web Application Firewall

The Web Application Firewall Service aims to deliver the highest level of website protection against malware, website defacements, hackers and website blacklisting.


Service Benefits:

1.     Website Attacks & Hacks Prevention.

2.     Brute Force Protection & Prevention.

3.     Detect and prevent new & unknown types of attacks.

4.     Distributed Denial of Service Mitigation


Security packages include:

(Web Application Security Packages)GoldPlatinum
IP Reputation SecurityYesYes
Captcha Security CheckYesYes
Blacklisting (Clients, Countries, IPs)YesYes
SQL InjectionYesYes
Platform virtual patchingYesYes
Monthly ReportingYesYes
BackDoor ProtectionYesYes
Cross Site Scripting (XSS)YesYes
Illegal Resources AccessYesYes
Remote File inclusionsYesYes
Layer 7 Application DDoS ProtectionNoYes
PCI 6.6 Compliance ReportingNoYes
Research driven security policiesNoYes
Custom Security Rules (redirections)NoYes
Application Vulnerability Import FeatureNoYes
SSL SupportNoYes
Custom CertificateNoYes
Layer 7 Load BalancingNoYes
Phone SupportYesYes

Managed Anti-Spam Service

Our Anti-Spam Service works by continuously detecting unsolicited and unwanted emails and preventing them from reaching your email inbox.

Because emails are widely used in today's business world, the risk of spam emails are highly spread and thus makes an anti-spam service a necessary addition to your organization's control measures.


Service Benefits:

1.     Secure against spam emails & malware.

2.     Secure against phishing email attacks.

3.     Cover both inbound and outbound emails.​


Marketing Packages

Corporate Status SMS

Offers corporate customers the opportunity to display promotional messages on their clients' handsets when said clients place a call to them.


Survey Tools

In order to gather customer sentiments, we have created a simple and efficient tool that targets recipients according to   their   location, gender, age, etc.  This way, research and market analysis can be conducted seamlessly. All you would need to do to make use of this service is to send us your target customers and the questions you would like to share with them. From there, we handle, collect and translate the information into valuable data. The survey would be shared by sending a link to their device that can be answered any time within the running duration of the campaign. Also, should the customer leave a few questions for later, they can go back and answer just those without having to repeat the entire survey. A reward would be granted upon completion such as internet bundles, SMS or any other of Zain Business' services.


Naba 360

Naba 360 is a tool that allows you to know what social media is saying about your company. The service will retrieve all tweets and news articles related to your organization, its products and services   around the   clock.  Further   analyses of this content will be conducted to indicate your company's position in the community/market. When a new trend (hashtag) suddenly surfaces, it will analyze it, follow it and decides whether to ride the wave or let it subside.​

Cloud Packages

The Bunker

If you are looking for the most secure and technically advanced data center, look no further than The Bunker. Zain Jordan has developed a state-of-the-art facility with a highly modernized communications network and solid UT infrastructure. The Bunker, situated at the King Hussein Business Park in Amman, is a certified data center that gives local, regional and international organizations the opportunity to host their IT infrastructure, DR offices and enhance their ICT business processes.

The Bunker has 24/7 onsite security personnel and advanced surveillance cameras security system (CCTV). In addition to that, entry and exit onto site is monitored and only allowed to pre-assigned, authorized individuals whom will be granted ID badges that contain biometric information for the purpose of identity verification.

Built with the same specifications as a military-grade underground facility, The Bunker is constructed to the highest standards of security and redundancy requirements. It has dedicated rooms protected by high-security doors and reinforced walls. Its area measures at approximately 4,000m2, located 12m below ground level. Its special features include resistance to electromagnetic pulse (EMP), earthquakes, fires, as well as other natural and man-made hazards. The Bunker's intricate design includes raised floors housing most cable connections underground. This unique facility qualifies as a TIER 3 Disaster-Recovery Center. The Bunker offers colocation services for various sectors such as banking, insurance, airline industries and many other companies where security of data is a priority.


Managed Infrastructure

Powered by our vast experience of deploying technologies across a wide range of businesses, we, Zain Jordan, can provide state-of-the-art infrastructure for businesses and your clients' needs. By using our managed infrastructure service program and the help of our partners, we utilize the infrastructure's large array of technologies. Zain Jordan will also deploy and manage this advanced infrastructure based on active and passive networks, WiFi, digital signage, IPTV, CCTV and many other services. The managed infrastructure service enables you to outsource all your ICT services to Zain, allowing you to focus on your core business.​

Office 365

Microsoft Office 365 is an integrated experience of apps and services, designed to help you grow your business. Get apps like Word, Excel, PowerPoint, and more, updated monthly with the latest features and security updates. Using both Office 365 and Microsoft Teams, as well as a cloud-powered business email, users can reach their customers and coworkers wherever they are.


Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files), and application integration. The service integrates with the company's Office 365 subscription office productivity suite and features extensions that can integrate with non- Microsoft products.


·      For Small Business:  

Office 365 BusinessOffice 365 Business PremiumOffice 365 Business Essentials
Office apps are includedOffice apps are includedOffice apps web version only are included
Service includes OneDriveService includes OneDrive, Exchange, sharepoint, TeamsService includes OneDrive, Exchange, sharepoint, Teams
Microsoft Teams is not includedMicrosoft Teams includedMicrosoft Teams included
Business email is not included.Business email is included.Business email is included.


·      For Enterprise Business:

Office applications are included (web version only)Office applications are includedOffice applications are included
Email hosting with 50 GBEmail hosting with 100 GBEmail hosting with 100 GB
Web versions of Outlook, Word, Excel, and PowerPointDesktop versions of Office applications: Outlook, Word, Excel, PowerPoint, plus Access and Publisher for PC onlyDesktop versions of Office applications: Outlook, Word, Excel, PowerPoint, plus Access and Publisher for PC only
File storage and sharing with 1 TB OneDrive storage Unlimited personal cloud storageUnlimited personal cloud storage
includes Microsoft Teams and Microsoft plannerincludes Microsoft Teams and Microsoft plannerincludes Microsoft Teams and Microsoft planner
includes MyAnalytics & yammerincludes MyAnalytics & yammerincludes MyAnalytics & yammer
Search and discovery with DelveeDiscovery with in-place search, hold, and exportAdvanced eDiscovery with in-place search, hold, export, and analytics
 security and compliance tools, such as legal hold, data loss preventionadvanced security, analytics, and voice capabilities.


WiFi Solution

Provides   the freedom to scale the number of devices supported on your WIFI network, in addition to a co-branded landing page for the guests with One Time Password Authentication or WPE, in addition to the option of the Social Media Login Module.​

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