​What is eSIM?

eSIM is the digital or electronic version of the familiar SIM card and is installed in the balance.

With eSIM technology, subscribers can easily switch between personal and work numbers, In addition, this feature allows the subscriber to install multiple SIM cards in the device without the need to use a traditional SIM card in the future.

 
How to activate eSIM for zain subscribers?

eSIM service is free and you can switch to the digital version and get your eSIM for free through any Zain shop across the kingdom.

How to activate eSIM for non-zain subscribers?

To get a new eSIM, you can buy a new line at the preferred plan and tariff from any zain shop, noting that the eSIM service will be free of charge.

I'm trying to transfer my eSIM to my new mobile device, It shows that the QR code has been expired:

There is no validity for the QR code, please make sure that the QR code has no damage or alteration, remove the eSIM from the old device then add it to the new one.

 
I lost my eSIM QR code, how can I retrieve it?

The QR code is usually sent to your email or provided printed since the activation, in case you lost it you can now retrieve it through the following whatsapp chat bot https://bit.ly/3IJcs31

Adding that you may retrieve it through all the digital channels including zain jo app, zain website, and the social media platforms by sending “eSIM" to the bot through any channel.

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