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eSIM, your advanced new choice


What is eSIM?

eSIM is the digital or electronic version of the familiar SIM card and is installed in the device.

With eSIM technology, subscribers can easily switch between personal and work numbers. In addition, this feature allows the subscriber to install multiple SIM cards in the device without the need to use a traditional SIM card in the future.


Prices of Esim Service

For Zain subscribers: eSIM service is free and you can switch to the digital version and get your eSIM for free for any of Zain shops across the kingdom.

For non-Zain subscribers: to get a new eSIM, you can buy a new line at the preferred plan and tariff from any of Zain shops, noting the eSIM service will be free of charge.
Upon activation, 35 GB will be added for free, valid for one use and added only once.



Devices that support eSIM:

eSIM only works if the device supports the service.

The devices that currently support eSIM are: iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2020), Huawei P40, Huawei P40 Pro, Samsung Galaxy Fold, Samsung Galaxy Z-Flip, and Samsung Galaxy S20 series, Samsung Galaxy Note 20, Samsung Galaxy Note 20 Ultra, Samsung Galaxy Z Fold 2.



How to activate your eSIM?

iPhone Devices:

  • Make sure your device is connected to the internet.
  • Make sure that your iPhone software is update to 12.1 version or any later update.
  • Go to your phone settings and choose “cellular".
  • Choose “Add Cellular Plan".
  • You will be requested to open the camera (or it will automatically open) and the statement “Scan the QR Code" will appear. Scan the QR code.
  •  Once the eSIM is active you will get a notification. Choose “Add Cellular Plan" to continue and then follow the instructions on the screen.
  • In case you are using two SIM cards, you will have to select a primary and a secondary SIM card. You can do so immediately after activating your Esim

 

 

Huawei Devices:

 

  • Make sure your device is connected to the internet.
  • Make sure your device is updated with latest software.
  • Go to settings.
  • Press on Mobile Network.
  • Choose SIM Management.
  • Go to SIM 2.
  • Press on Add eSIM.
  • You will be requested to open the camera (or it will automatically open) and the statement “Scan the QR Code" will appear. Scan the QR code.
  •  Once the eSIM is active you will get a notification. Choose “Add Mobile Plan" to continue and then follow the instructions on the screen.
  • In case you are using two SIM cards, you will have to select a primary and a secondary SIM card. You can do so immediately after activating your eSIM

 

 Samsung Devices:

 

  • Make sure your device is connected to the internet.
  • Make sure your device is updated with latest software.
  • Go to settings.
  • Press on Connections.
  • Select SIM card manager.
  • Then press on Add Mobile plan.
  • You will be requested to open the camera (or it will automatically open) and the statement “Scan the QR Code" will appear. Scan the QR code.
  •  Once the eSIM is active you will get a notification. Choose “Add Mobile Plan" to continue and then follow the instructions on the screen.
  • In case you are using two SIM cards, you will have to select a primary and a secondary SIM card. You can do so immediately after activating your eSIM

Notes:

·      Kee​p your QR/activation code in a safe place to avoid any misuse. We also recommend that you keep an electronic copy in your records, especially if you change your phone or accidentally delete the eSIM's configuration file from your phone. 

·     Rules and conditions apply

Get more information about the packages and offers through Zain Customer Service by dialing 1234. For non-subscribers, you can call 0795797979, and you are also welcome to visit any of Zain shops across the kingdom.

 


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