Dear Website User, herein after referred to as (“You and/or User and/or Customer”),
welcome to the website of Jordan Mobile Telephone Services Company (Zain) herein
referred to as The Company. Please read the terms and conditions for using this
website (“Terms and Conditions”) carefully. Please do not proceed with using this
website if You do not accept these terms and conditions. Your continued usage of
this website constitutes Your acceptance of these Terms and Conditions.
Joining the website (jo.zain.com), accessing,
or using it, going through purchasing procedures, or using the provided products and
services through the website must all be subject to the following terms and
conditions. This website is being run by ZainJo and its affiliates, (referred to
collectively as ZainJo).
Using the website equates to the acceptance of these terms and conditions and the
adherence to them. ZainJo solely reserves the right to update and change the
terms and conditions at any time without prior approval. Thus, Users must review the
terms and conditions whenever visiting the website. If a User does not accept these
terms and conditions please do not use the website. Users’ continued usage of the
website constitutes their acceptance of the changes.
Through accessing, using, or shopping on the website, Users adhere to the following:
- You declare that You are (a) at-least 18 years old. (b) That You are of age to
sign a contract. (c) That You are not a person restricted from contracting. (d)
That You are the owner of the account, or that You are licenced to use it.
- You are required to uphold and use Your account on the website to purchase the
products available on ZainJo’s website in a compliance with these terms and
conditions and all regulations and rules within them.
- You vow and promise to the website according to the effective terms and
- ZainJo has the right to record all conversations, messages, and any other
communication between You and ZainJo.
- ZainJo solely has the right to alter, delete, and/or remove any part and/or the
whole website and/or services and/or any content/ at any time without giving
reason. You hereby acknowledge and state that You have no right to object on any
of that, and that ZainJo does not bear any responsibility for any damage, loss
and/or result whether directly or indirectly resulting from those changes.
- The Website may contain services, content, and/or data for services that may be
added to the website and/or any plans and/or future goals of ZainJo. These
services, content and/data cannot be considered in any way a guarantee or
promise that ZainJo will implement these future projects, but they are
expectations of ZainJo that ZainJo can solely choose not to accomplish.
- This website is made for the usage of people within the Hashemite Kingdom of
Jordan. ZainJo does not offer any guarantees that the website is available for
usage outside of the Hashemite Kingdom of Jordan. If You are using the website
while outside of the Hashemite Kingdom of Jordan, You are using the website on
Your own responsibility.
You are allowed to register a membership through the website. In order to register as
a member, and benefit from The Company’s services and offers, You must, as part of
the registration process, (1) accept these terms and conditions. (2) Provide contact
and personal information. (3) Provide any information that ZainJo sees fit. (4)
Accept responsibility for all activities undertaken under Your account and password.
(5)You are responsible for withholding the secrecy of Your account and password and
restricting others from using Your account.
You are not allowed to use ZainJo membership in for fraudulent and/or inappropriate
and/or competitive purposes with ZainJo, and You should inform ZainJo immediately
through Email [firstname.lastname@example.org] of any unauthorized use of ZainJo membership or
ZainJo website that You know about. ZainJo has the right to reject or cancel the
registration of anyone on this website remove anyone from the website or ban someone
from using this website for any reason, and may limit and/or stop the ability of
anyone to use the website at any time without warning. ZainJo do not guarantee or
declare that Your use of the content available on the website will infringe third
parties not related to ZainJo. Stopping Your use of the website is not considered a
waiver of any right or compensation for ZainJo.
The User vows to browse the website and use the services according to the applicable
terms and conditions.
Using the Information and Content.
- The services provided by the Company include but are not limited to information,
pictures, audio, and correspondence. This content will be provided through
and/or resulting from the website.
- The User understands that they cannot under any circumstance use the website
and/or the services in violation of the Terms and Conditions.
- The User understands and vows to use the website and/or the services for
personal purposes. Users also vow not to use the website and/or the
services for a commercial purpose, illegal acts and/or competition, any way
which violates security and/or public safety, in any way that violate the
relevant regulations, and/or harms the Company, its partners, its agents, its
distributors, its service providers, its content providers, and/or any and all
of its costumers and subscribers.
Downloadable content and services
The User vows and understands that all content that is downloaded on any personal
device, personal computer, mobile phone, and/or any other device is for personal
use. The Customer promises to respect the intellectual property rights of the
content and commits to all the relevant laws in connection to it. The Company
remains the sole legal owner of all rights, including intellectual property rights
of the content downloaded by the User regardless of the rights granted by the
Company to download the content.
The uUser understands and vows that all content and/or information provided by the
Company through email or SMS will be stored, copied, and printed for the purpose of
The costumer is not permitted in any way to publish, resend, redistribute, and/or
copy and information and/or content in any shape or form to any third party and/or
for commercial purposes.
The Costumer is prohibited from:
- Removing, hiding, changing, and/or altering any logos within the content that is
downloaded which is the author’s intellectual property, trademark and/or any
other intellectual property right.
- Removing, hiding, changing, and/or altering any part and/or the whole website
and/or the services, and/or using the website, content, and/or the services for
any purpose not stated in the Terms and Conditions.
- Compartmentalising, dividing, and/or misusing any and all of the programs of the
website and/or the services.
- Copying, disclosing, transforming, modifying, publishing, distributing,
licencing, sending, republishing, and/or downloading any service and/or
information received through browsing the website and/or using the services in
any way whether electronic or mechanical without the prior written consent of
- Copying and/or reproducing the website or any part of it.
- Using the website and/or the services for advertising and/or selling any item
and/or service for commercial purposes without the prior written consent of the
- Accessing the website in an illegal and/or prohibited manner and/or adding
excessive pressure on the website. Sending and/or receiving spam, survey and/or
Ending the membership
- ZainJo has the right to end Your membership or refuse any and all previous,
present or future Users for the website (a) to uphold the governing laws or (b)
in the circumstance in which a User has provided ZainJo with information that
ZainJo finds incorrect, inaccurate, incomplete, out of date, or vague (or when
the information became incorrect, inaccurate, incomplete, out of date, or vague)
or (c) in the case that ZainJo finds that You are using Your membership on the
ZainJo website in breach of the terms and conditions or (d) in any other
circumstance that ZainJo finds suitable under their powers.
- In case You want to withdraw Your consent on the Terms and Conditions, You have
to inform the Company in writing and this will result in suspending Your access
to the Website.
Any and/or all purchases could be subject to agreements and/or contracts related to
the service being sold and You must commit to signing those agreements and/or
contract. In contract ZainJo has the right to not offer those services and/or
disconnecting those services.
Methods of Payment
You can pay using the following methods: (1) direct pay, (2) paying at delivery, or
(3) the ZainJo accepted credit cards. All these payment methods are subject to all
ZainJo has a police for a minimum limit. The minimum limit differs and is dependent
on (the type of service and/or the type of order, in which the relevant fees will be
added, such as delivery charges.
ZainJo, under their powers, has the capability to decline or cancel an order in some
circumstances. For example, and not limited to, a scenario where the product
intended to order is not available or if the product has been priced incorrectly, or
if the order is perceived to be fraudulent, or under any other circumstance that
ZainJo, under their powers, sees fit. ZainJo also has the right to take any
precautions to ensure that Your identification is authentic for accepting Your
order. ZainJo will return fees, if paid, for any transaction that has been declined
The costumer recognises and understands that all products and/or services being sold
are non-refundable and non-exchangeable.
ZainJo strives to supply detail descriptions of all products displayed on the
website. However ZainJo does not guarantee that the descriptions is detailed,
complete, updated, free from errors, or certified. ZainJo does not, in any
circumstance, offer any guarantee, whether explicit or implicit, in relation to the
services and/or the content in any shape or form, including but not limited to their
marketing capabilities, usefulness, accuracy, ownership, and/or its failure to meet
any relevant legal requirements.
ZainJo strives to provide detailed information on the pricing of products and
services available on the website ZainJo. However ZainJo cannot guarantee the
accuracy of the pricing. ZainJo holds the right to reject or cancel any order of
products or services that are incorrectly priced on the website due to an error. In
this scenario ZainJo sends a notice to the uUser through their Email. In addition to
this, ZainJo reserves the right to, under their powers, to correct the error with
the correct price.
ZainJo’s website provides information related to the availability of the products.
This information may be used to evaluate the possibility of shipping the product
directly once an order has been made. However, ZainJo does not guarantee the
availability of a product for instant shipping. In rare circumstances, the product
could be available for direct delivery at the time or order, but becomes unavailable
right after ZainJo accepts the order. In this case, ZainJo will notify the User via
Email and/or any way ZainJo sees suitable
Shipping, Delivery, and Taxes
Shipping and/or delivery will only be available within the Hashemite Kingdom of
Jordan. The goods and/or services will be shipped and delivered by a third party and
thus the User recognises that the delivery time and/or shipping are under the
control of a third party and are not the responsibility of ZainJo. The Shipping and
delivery costs, and all taxation will be according to the relevant rules and
regulations. The method of delivery when purchasing products and/or services will be
according to what ZainJo finds suitable.
Licensing and access of the website
All the content available on this website (including but not limited to, the
text, design, art, logos, icons, pictures, audio clips, programs, and their order
and display) are exclusively owned by ZainJo and their licensees and content
providers. This ownership is under the protection of intellectual property law and
any other Jordanian or international law that protects it.
ZainJo grants the User a limited license to use this website personally. ZainJo, its
licensees and content providers also reserve the right to full and absolute
ownership for the content available on the website as well as the necessary
intellectual property right. ZainJo also reserves the right to withhold the license
given to the User whenever it solely desires.
Content provided on the website
Providing Your personal information on this website is subject to ZainJo’s own
the bottom of the website. This includes the terms and conditions of the
distribute, generally display, chance, publish, and relicense this content for any
advertising purpose. As long as You unequivocally declare these provisions. You must
also guarantee and vow that any content presented is licenced to ZainJo, and does
not include any element (for example, text, images, audio, or video) that You hold a
right to use.
You must also declare that all information, or data provided either on the website
or, provided by ZainJo through any other method, is accurate, up-to date, correct,
and complete. You are also responsible for keeping information You provide on the
website accurate, up-to date, correct and complete.
It is barred to use any invalid email addresses or any other information that is
incorrect, or misleading. You are also prohibited from impersonating any other
person or defrauding ZainJo in any other way. In some circumstances Your information
provided will be documented, and by using this website You agree to provide
accurate, and up-to date information and accept it can be documented.
- Removing Responsibility of
Excluding what is discussed in the terms and conditions, ZainJo does not provide any
assurance over any other terms and does not guarantee or provide any other terms
whether implicit or explicit. ZainJo does not guarantee the accuracy and/or truth of
the information and/or content on the website, whether it is the downloadable
content and/or the information and/or content sent through email or SMS. Users must
use this website under their own responsibility. Whatever is presented on this
website should be considered “as is” and “as is available”. ZainJo reserves the
right to limit Your use of the website or any element or part of it at any time.
ZainJo also does not guarantee that the website would be without interruption and/or
error, and/or that the website or any of its services provided are free from
viruses. In the scenario in which a User downloads any content from the website,
they are doing so on their own accord and responsibility. And Users are solely
responsible for any harm or damage done to their computers and/or devices used to
browse and/or shop on the website. Any information or advice received on the website
acts as no guarantee of any kind. ZainJo does not bear any responsibility for any
acts done reliant on the information and/or data received through the website and/or
any service and/or correspondence done through email and/or SMS that could result in
any loss whether direct and/or indirect. You recognise that any service is provided
on an “as is” basis, including all its faults and according to its availability.
ZainJo is not under any circumstance responsible for not providing a high quality,
effective, and/or accurate service and/or content.
ZainJo bears no responsibility towards You or any third party for any direct or
indirect damages resulting from the contractual obligations, negligence, and/or
misuse and/or resulting from the use of the website and/or service including but not
Loss of any service, content and/or data as a result of delayed delivery and/or
non-delivery, and/or any interruption and/or suspension of the website and/or
Any error, fault in the website, costs, loss, loss of profits, and/or direct and/or
damages resulting from the use and/or misuse of the website and/or the lack of
ability to browse the website and/or use the services and/or content and/or
interruption in the website or services.
Any conflict between the website and any other website, service, program, tools,
devices, and/or any interruption and/or delay for starting, using, and/or completing
any interaction done through the website in an accurate and fast way.
The Legal Entity and Authorising a Delegate
In the scenario in which You are a legal entity like a company or corporation, then
authorising a delegate means that the authorised delegate has the full legal
capacity to manage the account and act willingly on the legal entity’s behalf. Any
action done by the delegate is considered to be done by the owner of the account and
is binding on to them.
All suppliers that offer their products on ZainJo’s website are independent
contractors and they are neither employees nor agents of ZainJo. Therefore, ZainJo
are not responsible for any of the work, negligence, errors, guarantees,
infractions, injuries, deaths, damage either personal or financial, caused by the
suppliers and their products.
You accept complete responsibility for Your browsing and usage of this website and/or
Your usage of Your membership at ZainJo, as well as any purchase, product or service
usage through ZainJo’s website. Users also accept and take responsibility for any
information sent, received and/or that Your usage of this website may not be secure
and may be intercepted by any unlicensed third party. Users also accept that they
are using this website under their own responsibility. In regards to what has been
previously stated, You clarify and accept that ZainJo and its licensers, suppliers,
and any relevant third party are not liable for any damage done directly or
indirectly, physically or mentally, personally financially, or in any way connected
with (a) this website or any other website or source that can be accessed through
the website. (b) Any act or omission of an act. (c) Your membership at ZainJo or its
cancellation or termination. (d) any delay or inability to use the website or any
products, services, or information provided or advertised on the website. (e) any
change, cancellation, or removal of any of the content provided or advertised on the
You agree to protect and defend ZainJo from any and all harm caused, whether direct
or indirect, as well as from any prosecution, damages, fees, and cost. This includes
but is not limited to lawyer fees emerging from or related to the website and/or any
violation to any of the declarations, guarantees, or texts mentioned in the terms
and conditions and/or as a result of using the website and/or the services and/or
providing You with any information and/or date belonging to ZainJo.
Using the website or emailing ZainJo qualifies as communicating with ZainJo
electronically. You thereby agree to electronically receive any communications
related to Your use to the use of the website. You also agree that any agreements,
notifications, or correspondences, any other forms of communication that are
provided on the website meet all legal requirements. Users must consider all
notifications sent from ZainJo to the User as received and that and that all
notifications sent by ZainJo to the User have taken effect once sent by email to the
address listed on the ZainJo website.
These terms and conditions act as a complete agreement between all Users and ZainJo
regarding all matters and issues discussed within these terms and conditions. This
agreement takes precedent over any previous, agreements, letters, discussions,
presentations, or any other document related to the mentioned cases in this
- Conditions of disassociation
In the circumstance in which any part of this agreement is considered null, void, or
impossible to implement, that part will be reinterpreted in a method in coordination
with the current law which in the closest image reflects the intentions of the
parties. The remainder of the agreement remains, completely enforceable under the
law it was created within.
the private information of all Users of ZainJo can be found on this link (https://jo.zain.com ). You agree that any and
all information received by ZainJo from You (either through the website or through
email) could be collected, documented, saved processed according to the privacy
their own accord and they are allowed to publish these update copies of the policy
on the website listed above.
ZainJo’s inability or failure to act as to what would be considered a violation to
the terms and conditions by any User is not to be considered a concession of the
right ZainJo has to act on following or related violations. If in any scenario in
which any of the content of this website, or use of the website in violation of the
laws of Your region, then this website is not designed for You and we ask You to
desist using this website. You are solely responsible for upholding Your region’s
laws and for the handling of and committing to any case which You are involved in.
Due to the high cost of litigation, Users and ZainJo agree to solve disputes using
the following conflict resolutions: in the case of any dispute, lawsuit, or conflict
arising from or related to any activity partaken on the website, or any violation,
infraction, explanation, or guarantee by the terms and conditions or any part of it,
the party that received this dispute must to try and settle the dispute in their
best intentions by sending the other party a letter (through the mail or first class
mail) listing the facts and circumstances (including any related document) in
relation to the dispute and give the other part 30 days to respond to the letter and
solve the dispute. The letters to ZainJo must be addressed to the following:
ZainJo Amman, Jordan (email@example.com)
Both ZainJo and its Users agree to attempt these conflict resolutions before
resorting to litigation or lawsuits.
These terms and conditions and the relationship between You and ZainJo are under the
governance of the law of the Hashemite Kingdom of Jordan and that the relevant
specialised court for any litigation is the Central Amman court (Qasr Al Adel)
- These terms and conditions were written in two languages; English and Arabic. In
the scenario in which there is a discrepancy between the Arabic and English
versions, the Arabic version will be the applicable version.