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17/12/2018 05:40 PM
Jordan
 

 Travelling With Zain

With its state of the art roaming services, Zain conects with more than 400 operators worldwide to guarantee you the freedom to use

 

Roam Abroad
Zain has a substantial number of roaming agreements throughout the World that provide customers with the freedom to use their Zain Line when traveling abroad.

Customers can click here to check where they can roam, or contact the Zain Customer Care Center at 1234 to inform the Center staff of their destination and find out all needed information.

 

Our wide coverage extends as well to GPRS services, were customers can enjoy using Zain data service (Internet, Blackberry®, WAP, MMS and streaming) while travelling to more than 200 main destinations worldwide, click here to check where you can use Data services.

 

  The ability to use phones when roaming depends on the type of coverage and the GSM frequency in the country the customer will be visiting.  Zain operates on GSM 900MHz, and most foreign operators use the same frequency except for the below networks in the following countries, where special phones are required that can be rented from airports upon the customer's arrival:  

 

Network Name
Technologies
Countries
Nextel
IDEN
USA, Argentina, Peru, Mexico, Philippines.
Thuraya
Satellite
Most of the world, excluding North and South America
CDMA GSM
CDMA
South Korea
 

 

The customer can select a network while roaming by: 

  1. Automatic Network Selection:
    Network selection will be done automatically by the customer's handset.
  2. Manual Network Selection:
    Manual network selection can be used when customers have a preference for a specific GSM networks, or when an automatically selected network is not allowed due to the non-existence of a roaming agreement with this network.

Assistance:
Customers requiring assistance while roaming abroad can contact Zain by:

  • Calling the Zain Customer Care Center on: (+962) 79 0001234
  • Sending an inquiry through the Zain website www.zain.com  

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