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15/12/2018 06:06 PM

 Prepaid Roaming

Full roaming services are available by default for all prepaid lines and packages.

Prepaid Roaming

International Roaming is readily available for all prepaid lines by default at no additional fees. No further action is required prior to travel.

While travelling, customers can:

  • Make and receive calls from any global destination
  • Send and receive SMS messages
  • Access balance inquiry and recharge while roaming


How to make a call while roaming abroad and check balances:

  • To make a call: customers must dial *133* [country code]+[operator code]+[phone number] # then OK or CALL
    Ex: *133*0096279XXXXXXX# then OK or CALL
  • To check balance: customers must dial *116# then OK or CALL


How to recharge and check tariffs:

  • To recharge: *114* [Pin Code] # then OK or CALL
  • Tariff inquiry: *113# then OK or CALL

Click here for prepaid roaming prices

GPRS Roaming for Prepaid Customers

  • Customers can enjoy GPRS Roaming Services (Internet, WAP, MMS, and Blackberry) while roaming abroad in countries that have an agreement with Zain Jordan for GPRS roaming coverage. This service is available to all Zain prepaid customers and for no additional cost. As a prepaid customer, no further action is required prior to travel.

Prepaid roaming customers using GPRS services abroad will be charged as follows:

Please Click here to see where customers can use GPRS services

  • Call Center: *133*00962790001234# OK (JOD0.60/minute)
  • Prepaid roaming customers will be charged JOD0.190/call for uncompleted/unsuccessful originated calls.
  • Prices are subject to change without prior notice depending on the visited country.


Assistance: Customers requiring assistance while roaming abroad can contact Zain by:

  • Calling the Zain Customer Care Center on: (+962) 79 0001234
  • Sending an inquiry through the Zain website www.zain.com

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All rules and conditions for fair usage policy applies.