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14/12/2018 02:16 PM

 One Network

A borderless mobile phone network that spans the Zain Group, One Network enables customers to move freely between countries in which the Group operates.

Customers using the One Network can move freely between countries that are part of the Zain Group, and enjoy the same prices and services as local customers of the network in the country they are visiting.

All Zain Jordan customers - Prepaid and Postpaid - in the Middle East and Africa using ‘One Network’ can make local calls and send messages at local rates, receive incoming calls *free of charge from all Zain networks across the World, use GPRS services (access the internet, email, BlackBerry and Send *MMS messages) as per local visited network tariffs. Customers will not need to change their device settings, and they can access home country services and use local vouchers to top up their balance.

Countries currently participating in the ‘One Network’:

Middle East: Jordan, Saudi Arabia, Bahrain, Iraq, Sudan, Palestine (Jawal) and Kuwait*

One Network for Postpaid Customers

To activate the One Network, customers can call the Zain Customer Care Center at 1234, or visit any of Zain’s shops. No deposit is required to activate this service.

One Network for Prepaid Customers

One Network is readily available for all prepaid lines by default with no additional fees. No further action is required prior to travel.

When on the One Network, customers can: 

  • Check account balance at any time free of charge by dialing *116#. Balance is displayed in the local network currency
  • Make calls by dialing the required number directly without the need to use *133*. This only applies for prepaid customers.

* JOD0.09 will be added to local MMS tariffs

To enjoy One Network benefits, customers must make sure that they are always connected to the Zain network in the country they are visiting.

** Kuwait only has a GPRS-One Network ​​​​